FAQ

Is the $75 deposit refundable?

$75 Deposit is non-refundable. Rescheduling may be possible providing it occurs at least 7 days before the original party date.

When do you need to know how many children are coming?

Please phone Unreal Parties on the Monday before your party to advise final numbers of Girls and Boys (please include the Birthday child).

What happens if children don’t come due to sickness, are we still charged?

We order our catering externally and therefore will charge you on your final numbers. Please note take home packs for ‘no shows’ can be arranged when you are leaving.

If extra children show up who haven’t RSVP’d can they join the party?

Absolutely! We always order extra catering as this is quite common. However, if there were more than 2 or 3 we may run short so please make sure your final numbers are as accurate as possible. You will be charged for any extras on the day.

Can we come early?

Your party will start at the time it is scheduled and the party rooms will not be available any earlier. If you do arrive early you are welcome to browse in our shop while we are preparing the room upstairs.

Can we leave while the party is on?

The host parent is required to stay for the duration of the party. Guest parents are encouraged to drop and collect children however they are welcome to stay if space permits in the party room. We recommend collecting contact numbers for the guest children’s parents who leave.

Do you cater for parents?

Yes, we have a great parent platter menu available. You will find the link on our ‘Packages’ page.

Can we bring food for the parents or children?

No, please do not bring ANY food for the children or parents as we are not registered to serve it on the premises. The only exceptions are for individuals with allergies which will need to be organised with us prior to the day.

If we want to bring a cake, what happens?

You can bring a cake for show and photos but we don’t serve it to children or parents. Please bring cake bags and a knife so you can send it home with your guests to eat later. After we sing happy Birthday and cut the cake, all of the children will be passed a gourmet chocolate cupcake to eat (inclusive in your party package).

Can Unreal Parties cater for children with food allergies?

We can cater for some intolerances and allergies but it must be organised with us a week prior. For severe allergies we recommend parents bring food for that child as we can’t 100% guarantee there won’t be any cross-contamination. Some menu changes for food allergies will incur a surcharge.

What happens if a parent is late to collect a child?

Children must stay in the care of the host parent until their own parent or guardian arrives. We will recommend moving downstairs to wait in the shop so we can prepare the rooms for our next party.

Our Unreal Party hosts will ensure your child enjoys a Birthday party to remember!